Hello LEP
Premium subscriber on Libsyn. Hello again.
I need to make
another announcement to you about your LEP Premium subscription.
I’m afraid things got a bit complicated this week. Everything will
be ok, but please listen carefully to what I am going to say
now.
There is a
transcfript for this episode in the show notes so you can read this
too, if you like.
Last week I told
you to cancel your LEP Premium subscription with Libsyn and ask for
a refund from Libsyn before moving to Acast+. I gave you an email
template to use.
Some of you have
done that. Some of you have sent an email to Libsyn using my
template, requesting a refund.
If you have a 1
month subscription, I understand that Libsyn have given you the
refund (or they will soon). So, if you’re a 1 month subscriber –
you can stop listening to this now. You are ok.
On the other
hand, if you have a 6 or 12 month subscription, it’s more
complicated.
Some of you have
requested refunds from Libsyn, and Libsyn told you to email me
about this.
Here’s what’s
going on.
First, I need to
ask you not to request a refund from Libsyn at this moment if you
have a 6 or 12 month subscription.
So, please, do
not ask for a refund from Libsyn at this moment.
In fact – don’t
do anything!
Please hold
on.
I am currently
working on another solution instead.
Everything will
be ok. You just have to wait a little bit of time while I fix
another solution.
So please, at
the moment – if you have a 6 or 12 month subscription to LEP
Premium with Libsyn – don’t do anything! I will come back to you in
a few days with a definite solution and definite
instructions.
Please hold
on.
Also, I would
like you to know that I am doing my best to make this transition
work well for everyone.
Please be
patient while I fix some problems which came up this week.
Everything will be ok, it’ll just take a little bit of
time.
If you are not
sure what subscription you have with Libsyn (if it’s a 1 month, 6
month or 12 month subscription), then you can sign into your Libsyn
account and check your billing details. The link is in the
description.
If you have
already sent an email to Libsyn, requesting a refund and they told
you to email me – please wait! As I said, I am working on a
solution and I will come back to you soon with the
answer.
Thank you very
much for your trust, for your attention and for your
patience!
Sorry about any
inconvenience. This will be sorted out soon.
Luke's English Podcast is an award-winning podcast for learners of English.
Listen, learn and have fun while picking up natural British English as it really is spoken.
http://teacherluke.co.uk